Pruitt and Sung Hee Kim's theory suggests that at the moment of problem solving "the parties or their representatives talk freely to one another. They exchange information about their interests and priorities, work together to identify the true issues dividing them, brainstorm in search of alternatives that bridge their opposing interests, and collectively evaluate these alternatives from the viewpoint of their mutual welfare."(1986, p. 139) This approach is similar to what Fisher advocates as problem solving and it can be an efficient path for communication. In this sense, it is important to separate people from the problems, and react to the actual issues that place the parties on the same spectrum of analysis before tackling the sensitive issues which raised the conflict. Terrence Hopmann considers that there are two solutions that could be effective for the resolution of a conflict . On the one hand there is the bargaining one which supports the idea of concessions from both parties, searching for new solutions that would cater for the needs of both actors involved. The second one, which is in accordance with Pruitt and Kim is problem solving, also advocated by Fisher. In this case, the solution is not found in the ones stated by the two parties at the beginning of the conflict, but rather a new one which can be mutually benefitting and leaving no impression that either side gave in on their needs, interests, or identities.
This is an important aspect because it has to be taken into account, as Fisher suggests in his book, that whether the conflict takes place in the political world or not, the ones trying to resolve the conflict from the two sides have groups or individuals they have to be accountable to. Therefore, problem solving can be a useful tool for managing to present and support each side's interests and still reach a mutually accepted agreement.
Third party intervention is yet another issue to be taken into account, as well as the moment in which this party intervenes. In this sense, Rambotham, Woodhouse, and Miall suggest simply that third parties can mediate, arbitrate, or negotiate (2005, p19). Moreover, depending on the power they can exercise to intervene, there can be coercive intervention such as the mediation with muscles or non-coercive such as conciliation or problem solving. In any situation the defining element is their power to intervene, whether the third parties are "powerless" such as the mediators, or "powerful" such as those third parties that intervene in order to impose their own resolution to the conflict....
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